Terms of Service

Last updated: July 4, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") are a binding legal agreement between you ("you," "your," or "User") and Rivr Technology Group Inc., a company incorporated in Canada and based in Vancouver, British Columbia ("Rivr," "we," "our," or "us"), which operates the Rivr service ("the Service"). By accessing, registering for, or using the Service, you agree to be legally bound by these Terms. If you do not agree to all of these Terms, you must immediately stop using the Service. Your continued use of the Service constitutes ongoing acceptance of these Terms as they may be updated from time to time.

2. Description of Service & How the Technology Works

Rivr is an AI-powered virtual assistant (a "general manager") for home services businesses, delivered over text messaging (SMS and RCS), voice/phone handling, email, and web interfaces. We believe in being transparent about how it works so you know exactly what you're using:

  • It is automated software, not a human. Rivr is powered by artificial intelligence, including third-party large language models (LLMs) and related machine-learning and speech technologies. Responses, messages, call handling, quotes, and scheduling actions are generated programmatically by software, not by a live person, unless we expressly tell you otherwise.
  • It acts on your behalf. When enabled by you, Rivr sends and responds to texts, answers or handles calls, drafts and sends emails, generates estimates from the pricing you provide, and books or dispatches jobs — automatically and on your instruction and configuration.
  • It relies on third-party providers. The Service depends on third-party infrastructure and AI providers (including, for example, telecom/messaging carriers, cloud hosting, AI model providers, and Google APIs where you connect them). Their availability, accuracy, and behavior are outside our control.
  • It is an assistive tool, not a replacement for you. Rivr is intended to assist — not replace — your own business judgment, oversight, and decision-making. You remain fully responsible for your business, your customers, and every action taken through the Service.

3. Account Registration

  • Rivr is a business tool for owner-operators and small teams in the home services trades (plumbing, HVAC, electrical, landscaping, and similar) — it is intended for business use, not personal or household use.
  • You must provide accurate, current, and complete registration information and keep it updated.
  • You are solely responsible for maintaining the confidentiality and security of your account credentials.
  • You must be at least 18 years old and have the legal authority to bind the business entity you represent.
  • One account per business. Each account is tied to a single mobile phone number that you personally provide and control — Rivr does not add or message anyone who has not directly opted in themselves.
  • You are responsible for all activity that occurs under your account, whether or not authorized by you.

4. Acceptable Use

You agree not to:

  • Use the Service for any unlawful, fraudulent, or harmful purpose.
  • Attempt to gain unauthorized access to the Service, its systems, or other users' accounts.
  • Use the Service to send spam, unsolicited messages, or communications that violate applicable telecommunications laws (including TCPA, CASL, or equivalent regulations) to any third party.
  • Misrepresent your identity, business information, or relationship with any person or entity.
  • Use the Service in a way that could damage, disable, overburden, or impair its operation.
  • Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying algorithms of the Service.
  • Resell, sublicense, or redistribute access to the Service without our prior written consent.

5. SMS, RCS & Messaging Terms

Rivr operates over text messaging — primarily Rich Communication Services (RCS), with automatic fallback to standard SMS on devices or carriers that don't support RCS. Messaging terms apply equally to both channels.

How you opt in

  • You opt in by entering your mobile phone number on our website and tapping "send," or by texting Rivr's number directly. Either action is your express consent to receive automated text messages (SMS/RCS) from Rivr at that number.
  • No mobile opt-in information or consent is shared with any third party for their own marketing purposes.
  • Message frequency varies based on your usage and interactions — typically ranging from a few messages during setup to several per day once your account is active and Rivr is handling calls, texts, and jobs for you.
  • Message and data rates may apply depending on your mobile carrier and plan.
  • Supported carriers include major U.S. and Canadian carriers; availability of RCS specifically depends on your device and carrier, and Rivr will automatically fall back to SMS where RCS isn't available.

How you opt out

  • Reply STOP at any time to a message from Rivr to immediately opt out of all further messages. You will receive a one-time confirmation that you've been unsubscribed, and no further messages will be sent unless you opt back in.
  • Reply START (or text Rivr again) to opt back in at any time.
  • Reply HELP at any time for help, or contact us at hello@meetrivr.com.
  • Because Rivr's core function is answering your business communications, opting out of the Service's own messages to you effectively ends your ability to use Rivr — you can also close your account at any time (see Section 14).

Your responsibility for third-party messaging: Rivr may also send messages to your customers, leads, or team members on your behalf (for example, appointment confirmations, estimates, or dispatch updates), based on the conversations and business records you maintain in the Service. You are solely responsible for ensuring you have the right to communicate with those individuals and that you comply with all applicable telecommunications, marketing, and privacy laws (including but not limited to TCPA, CASL, CAN-SPAM, and any equivalent provincial, state, or local regulations). Rivr acts solely as your tool and agent in sending such messages and assumes no liability for your failure to obtain proper consent or comply with applicable law.

6. Data & Content

  • You retain ownership of all business data you input into or create through the Service ("Your Data").
  • You grant us a worldwide, royalty-free, non-exclusive license to use, process, store, and transmit Your Data solely as necessary to provide, maintain, and improve the Service, and for internal quality assurance purposes.
  • We do not sell Your Data or share your text messaging consent or opt-in information with third parties for marketing purposes.
  • You are solely responsible for the accuracy, legality, and appropriateness of all data and content you provide to the Service.
  • AI-generated responses are provided for informational and operational assistance only and shall not be considered professional, legal, financial, medical, or any other form of expert advice.

7. AI Disclaimer & Assumption of Risk

The Service uses artificial intelligence and large language models to generate responses, manage data, and facilitate business operations. You expressly acknowledge and agree that:

  • AI-generated output may be inaccurate, incomplete, misleading, or entirely fabricated ("hallucinated"). Large language models are inherently probabilistic and do not guarantee factual correctness.
  • You are solely responsible for reviewing, verifying, and validating all AI-generated content before relying on it or acting upon it in any way, including but not limited to: quotes, pricing, scheduling, customer communications, business recommendations, and any other output.
  • The Service does not replace your professional judgment, oversight, or independent decision-making. All business decisions remain your sole responsibility.
  • Rivr is not liable for any errors, omissions, or inaccuracies in AI-generated output, or for any actions taken or not taken based on such output.
  • Rivr is not liable for any loss of leads, customers, revenue, business opportunities, or any other damages arising from AI-generated content or the operation of the Service.
  • You assume all risk associated with the use of AI-generated output in your business operations.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, RIVR EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
  • ANY WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF AI-GENERATED CONTENT;
  • ANY WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
  • ANY WARRANTIES REGARDING THE DELIVERY, RECEIPT, OR TIMELINESS OF SMS, RCS, EMAIL, VOICE, OR ANY OTHER MESSAGES OR COMMUNICATIONS;
  • ANY WARRANTIES REGARDING THE AVAILABILITY, PERFORMANCE, OR CONDUCT OF ANY THIRD-PARTY PROVIDER, CARRIER, AI MODEL PROVIDER, OR PLATFORM ON WHICH THE SERVICE RELIES;
  • ANY WARRANTIES THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM RIVR OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RIVR, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, OR AFFILIATES BE LIABLE FOR ANY:

  • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
  • LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR BUSINESS OPPORTUNITIES;
  • COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;
  • DAMAGES ARISING FROM SERVICE OUTAGES, INTERRUPTIONS, OR UNAVAILABILITY;
  • DAMAGES ARISING FROM INACCURATE, INCOMPLETE, OR HALLUCINATED AI-GENERATED CONTENT;
  • DAMAGES ARISING FROM FAILED, DELAYED, MISDIRECTED, OR UNDELIVERED SMS, RCS, EMAIL, OR VOICE COMMUNICATIONS;
  • DAMAGES ARISING FROM MESSAGES, CALLS, EMAILS, QUOTES, BOOKINGS, OR OTHER ACTIONS THE SERVICE SENDS, MAKES, OR TAKES ON YOUR BEHALF;
  • DAMAGES ARISING FROM THE ACTS, OMISSIONS, OUTAGES, OR SECURITY INCIDENTS OF ANY THIRD-PARTY PROVIDER, CARRIER, AI MODEL PROVIDER, OR PLATFORM;
  • DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA;
  • ANY OTHER DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE,

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT RIVR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ANY EVENT, RIVR'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO RIVR IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR FIFTY CANADIAN DOLLARS (CAD $50.00), WHICHEVER IS LESS.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. To the extent any such limitation is held unenforceable, our liability shall be limited to the maximum extent permitted by applicable law. Nothing in these Terms limits liability that cannot be limited by law.

10. Release & Waiver

To the fullest extent permitted by applicable law, you hereby release, waive, and forever discharge Rivr and its officers, directors, employees, agents, contractors, and affiliates from any and all claims, demands, damages, losses, liabilities, and causes of action of every kind — whether known or unknown, foreseen or unforeseen — arising out of or in any way connected with the Service, its AI-generated output, any communications or actions taken on your behalf, any interaction between you and your customers or third parties, or any reliance you place on the Service. You acknowledge that you use the Service voluntarily and at your own risk.

11. Indemnification

You agree to indemnify, defend, and hold harmless Rivr and its officers, directors, employees, agents, contractors, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) any third-party claims arising from messages sent through the Service on your behalf; (e) any claims arising from your reliance on AI-generated content; (f) any disputes between you and your customers, contractors, or other third parties; or (g) your negligence or wilful misconduct. This indemnification obligation shall survive the termination of these Terms and your use of the Service.

12. Service Availability & Force Majeure

We make no guarantee of uptime, availability, or uninterrupted access to the Service. The Service may be temporarily or permanently unavailable due to maintenance, updates, technical failures, third-party service disruptions, or circumstances beyond our reasonable control. We shall have no obligation to provide the Service during any period of unavailability.

Rivr shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, war, terrorism, labour disputes, government actions, power failures, internet or telecommunications failures, third-party service provider outages, cyberattacks, or any other force majeure event.

13. Dispute Resolution & Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be resolved through binding arbitration administered in Vancouver, British Columbia, Canada, in accordance with the rules of the British Columbia International Commercial Arbitration Centre (BCICAC) or such other arbitration body as we may designate. The arbitration shall be conducted in English by a single arbitrator.

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST RIVR.

Notwithstanding the foregoing, Rivr may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of our intellectual property rights.

14. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles. Subject to the arbitration clause above, any legal proceedings shall be brought exclusively in the courts located in Vancouver, British Columbia, Canada, and you consent to the personal jurisdiction of such courts.

15. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. You may stop using the Service at any time. Upon termination, your right to use the Service ceases immediately. We are under no obligation to retain, export, or return Your Data following termination, though you may request export or deletion of your data prior to or within thirty (30) days following termination. Sections 6 through 14, 16, and 17 of these Terms shall survive termination.

16. Modification of Terms & Service

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised "Last updated" date. Your continued use of the Service after any such changes constitutes your acceptance of the updated Terms. It is your responsibility to review these Terms periodically.

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice, and without liability to you. This includes the right to add, remove, or change features, functionality, pricing, or the availability of any part of the Service.

17. General Provisions

  • Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Rivr Technology Group Inc. regarding the Service and supersede all prior agreements, representations, and understandings.
  • Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
  • Waiver: No waiver of any term shall be deemed a further or continuing waiver of such term or any other term. Rivr's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
  • Assignment: You may not assign or transfer these Terms or your rights hereunder without our prior written consent. Rivr may assign these Terms without restriction.
  • Notices: We may provide notices to you via SMS, email, or by posting on the Service. Notices to Rivr must be sent to the contact email below.

18. Contact

These Terms are entered into with Rivr Technology Group Inc., Vancouver, British Columbia, Canada. For questions about these Terms, contact us at hello@meetrivr.com.